Until now, I have never written a review,
beyond eBay feedback, in my life. However, I must extend you the same respect,
and integrity that I received after purchasing your book, The Complete Amazon
I made a mistake, as many others did, by purchasing two books with overlapping material. I not only received an email, but also a phone call, which I missed, and subsequently heard a very pleasant and friendly voice mail from Karen explaining my mistake, and my options.
These days, especially with the anonymity if the internet, one rarely experiences the honesty and courtesies I received. Through your customer service, and your courses (I've now bought 4 of your books) you've inadvertently injected a vital dose of optimism and positivity in to my life. Optimism through the crucial knowledge contained in the books, but better is the blast of positivity felt through the wonderful human beings generating the content. Sir, it shows through your writing, that you love this profession, and with decency, respect, and kick ass customer service, you're living your dream. I'm eternally grateful to have found you guys. Cheers!
Thank You! Respectfully, humbly, and gratefully a patron, and student of Karen and Skip McGrath.
Sincerely, Abraham O. - Windham. New Hampshire